You want to service your customers 24/7 365 days a year. When a customer calls you with a problem, you want this solved as soon as possible. The call has to be answered by a colleague who is on duty and has access to the resources to help your customers right away.
With Mtel’s Team Contact your customers call in to team number. This can be an existing phone number or a new 088 or 0800/0900 number. According to the team’s working schedule incoming calls are automatically transferred to the employee on-call. When this person does not answer the call, the call is automatically transferred to a back-up colleague, the reception or a voice mail.
Team Contact makes you organisation reachable for you customers. Even outside regular office hours.