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Optimum Accessibility

The phone is the starting point for your organisation to get into action. Thanks to Team Contact, the call is directed automatically to the employee on-duty.

Advantages:

  • Directly connect to the right employee
  • Save costs up to 30%
  • Your employees' privacy guaranteed
  • Extensive reporting on reachability
  • Quickly implemented no high investments needed

You want to service your customers 24/7 365 days a year. When a customer calls you with a problem, you want this solved as soon as possible. The call has to be answered by a colleague who is on duty and has access to the resources to help your customers right away.

With Mtel’s Team Contact your customers call in to team number. This can be an existing phone number or a new 088 or 0800/0900 number. According to the team’s working schedule incoming calls are automatically transferred to the employee on-call. When this person does not answer the call, the call is automatically transferred to a back-up colleague, the reception or a voice mail.
Team Contact makes you organisation reachable for you customers. Even outside regular office hours.

Our services

Contact center as a Service

Make a difference for your customers as well as your employees with scalable omnichannel customer contact solutions from the cloud.

Online Contact Center Online Business Telephony Call Center Online Routing Manager

Unified Communication as a Service

Create optimum accessibility and efficient collaboration with an individual set of communication tools for every employee.

Online Business Telephony Online Team Contact

Communication-Enabled Business Processes

Maak uw front- en backoffice systemen interactief en ontketen het potentieel van pro-actief klantcontact.

Online Self-Service Online Broadcast Manager

Integrations

Use and enrich information from existing systems to exceed your customer's expectations, work more efficiently and create new business opportunities.

Social media CRM and Ticketing Systems Telecom Infrastructure

Want to know more about our solutions?

Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.

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