Mtel offers Cloud Contact Center Services from the cloud. You do not have to install equipment at your location. This saves you time and money and the trouble of setting up a long-term investment trajectory. You monthly pay for what you actually use.
Mtel executes your technical management. Your IT department spends less time on management and can focus on strategic projects that support your core processes.
392. Your customer service department has the tools to take the lead over your contact center environment and adapt to the current situation. When your marketing department is running a campaign, you can easily scale up the capacity of your contact center to absorb the increase in incoming calls.
Would your customers like to contact you through social media? No problem. You can simply add new channels to the existing contact center environment. Integrations to back office systems like ERP or CRM enable new customer service processes. The flexibility and scalability of the Online Contact Center make sure that you can keep adapting to questions from the business. Now and in the future.