Satisfied customers who are helped in a quick and adequate manner when problems arise. Your customer contact image is very important for your company.
See who is calling and predict what they are calling about. In one screen, present this information together with the probable answer to your contact center agent and process customer questions 20% faster.
Immediately transfer executive questions to the right department or external provider. Only complex questions will get transferred to your customer service.
To unburden your customer service you can automatically process recurring questions by playing a message or referring customers to your self-service environment.
Set up your organisation's accessibility in such a way that you can immediately get into action in case of emergency. Incoming calls will land with the on-call employee.
Every year, the Woningstichting Rochdale customer contact center processes around 220,000 phone calls. Calls vary from simple questions about a broken tap to intense calls about a neighbourly dispute. This asks for certain skills from the employee and a solid contact center solution. Rochdale uses the Online Contact Center.View the case
Evolve IP is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.
Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.