Improve the Accessibility of Your Organisation Optimum communication between government, citizens and the business community is essential for good cooperation.
Optimum communication reduces the distance to government organisations. Whether it's by phone, chat, e-mail, mobile apps or digital environments where citizens can log in with their citizen service number. It is important that the different government organisations can be easily reached.
Give citizens and businesses the opportunity to approach government services and implement changes themselves. The Digital Government offers the possibility of setting up the service yourself.
Immediately transfer questions to the right department or external partner. Unburden your Contact Center by only letting relevant questions from citizens and businesses get through.
Optimise the accessibility of your services. Let questions automatically land with the on-call employee and improve your service for citizens and the business community.
The Regional Tax Group (RBG) handles a large amount of their frequently asked questions via Online Self-Service. This improves accessibility, saves costs and gives the employees time for more complicated questions.View the case
Evolve IP is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.
Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.