Make sure your services are transparent and earn the trust of your customers.
Make sure you can be reached via the channels that your customers want to use when contacting you. Make sure customers immediately land with the employee who can help them best.
Give your customers more autonomy. Let them structure their services according to their wishes and reduce standard managerial tasks in your contact center.
Recognise your customer, predict their reasons for contacting you, and create excellent, personal service experiences. The Online Routing Manager integrates with your back office systems so that your agents can quickly give personalised advice.
Knab made the switch from an on-premise solution to a cloud contact center. This made their service desk more flexible and scalable, and enables them to quickly implement changes.View the case
Evolve IP is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.
Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.