Creating loyal customers prevents yearly migrations in your customer base.
Create a personal customer experience. Personalising customer contact is the most effective way to create loyal customers and reach a higher NPS.
Put more value on human interaction by using Self-Service. Let customers structure their own service and look for answers to standard questions themselves. Use agents for more complex questions.
Shorten waiting periods and improve the quality of your customer service by predicting your customer's reason for calling. Immediately transfer them to the right employee.
Make sure every call gets answered quickly. Even outside of office hours. If a customer has a problem, you need to be there for them. Let urgent calls get automatically transferred to the on-call employee and let no question get unanswered.
Evolve IP is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.
Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.