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Branche: E-commerce

If your customers can't figure out their problem online, it is important that they can easily contact you personally.

Easy Contact

Increase your online conversion by quickly and efficiently helping customers with their questions. If they are having problems in your online shop, they should be able to contact you with as little effort as possible.

A Customer-Focused, Personal Approach

Make sure customers who visit your website regularly get recognised. Make the steps in the customer journey as simple as possible: automate standard tasks and recognise your customer.

One Stop Shop Communication Environment

Use a communication environment from one supplier. This makes it easier to quickly get things done.

A conversation with iBOOD:
Case
A conversation with iBOOD: 'The telephone provides us with a face'

E-commerce company iBOOD uses Online Business Telephony with call center functionality to serve their customers in the best way possible. The phone is still an important tool for communication with customers, next to channels like chat, e-mail, Twitter and Facebook.

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A conversation with iBOOD: A conversation with iBOOD:

We share our knowledge

Evolve IP is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.

WhatsApp as a Customer Contact Channel in the Online Contact Center SRK Rechtsbijstand Starts Using a Cloud Communication Environment No More Income from Your 0900 Service Numbers. What now?
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Want to know more about our solutions?

Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.

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