If your customers can't figure out their problem online, it is important that they can easily contact you personally.
Increase your online conversion by quickly and efficiently helping customers with their questions. If they are having problems in your online shop, they should be able to contact you with as little effort as possible.
Make sure customers who visit your website regularly get recognised. Make the steps in the customer journey as simple as possible: automate standard tasks and recognise your customer.
Use a communication environment from one supplier. This makes it easier to quickly get things done.
E-commerce company iBOOD uses Online Business Telephony with call center functionality to serve their customers in the best way possible. The phone is still an important tool for communication with customers, next to channels like chat, e-mail, Twitter and Facebook.View the case
Evolve IP is the communication partner in customer contact. We gladly share our experiences with you in the following blog posts.
Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.