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Outbound Customer Contact

Proactively inform customers. Surprise your customers before they even call.

Advantages:

  • Surprise your customers with proactive communication
  • Make the most of your contact center employees
  • Increase customer satisfaction by making service calls

Customers don't want to call your organisation. They want a carefree use of your product or service. As soon as your organisation notices there is something wrong with the product or service, you can proactively inform the customer. Through active communication, you prevent your customers getting annoyed and making a large number of contact attempts.

With the outbound customer contact solutions of Mtel, you can easily and efficiently set to work employees for outbound customer contact when the number of incoming contact attempts is low. In moments like these, the conversations are offered to your employees so they can be deployed.

When a large group needs to be contacted in a short amount of time, you can contact your customers in a fully automated way with the help of previously set up campaigns. When there is a regional incident within a certain postal code area, you can inform your customers without having to use your agents.

 

Our services

Contact center as a Service

Make a difference for your customers as well as your employees with scalable omnichannel customer contact solutions from the cloud.

Online Contact Center Online Business Telephony Call Center Online Routing Manager

Unified Communication as a Service

Create optimum accessibility and efficient collaboration with an individual set of communication tools for every employee.

Online Business Telephony Online Team Contact

Communication-Enabled Business Processes

Maak uw front- en backoffice systemen interactief en ontketen het potentieel van pro-actief klantcontact.

Online Self-Service Online Broadcast Manager

Integrations

Use and enrich information from existing systems to exceed your customer's expectations, work more efficiently and create new business opportunities.

Social media CRM and Ticketing Systems Telecom Infrastructure

Want to know more about our solutions?

Evolve IP is the communication partner in customer contact. We would like to discuss with you the possibilities for your organisation.

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