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Social media

By using social media as a customer contact channel, you are approachable to your customers. WhatsApp, Facebook Messenger and Twitter Direct Messenger ensure that generation Z can also reach you.

Advantages:

  • Reach customers under the age of 35
  • Make new service concepts possible
  • Save on your costs per contact
  • Meet your contact center KPIs through social
  • Combine customer service and marketing

Demo Social media

Do you want to know how you can use your social media channels for customer contact? Our consultant would like to tell you more about the possibilities.

Request a demo
Contact Center Manager
IT Manager
Miscellaneous
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GDPR

Features of this Service

Make social messages a part of your omnichannel contact center solution and manage all your channels in one uniform way.

  • Uniform handling of social messages
  • Checks of contact center KPIs
  • Incorporation in dashboard and historical reports
  • Social channel available within same user interface
The Customer Contact Model: The Way to Distinctive Customer Contact

The Customer Contact Model: The Way to Distinctive Customer Contact

Your customer contact process is all sorted? Or do you feel like it could be better? Based on our experiences at hundreds of organisations, we've created a customer contact model. In this white paper, read about where you are at this point in time, and what you could do to be truly distinctive in the area of customer contact.

Download whitepaper
A conversation with Prénatal:
Case
A conversation with Prénatal: 'Parents want answers immediately'

Prénatal is the expert on pregnant women and parents with young children, offering the most complete and affordable selection tailored to its customers' needs.

View the case

Want to know more about this service?

We would like to discuss with you the integration with social media. A consultant will contact you for an informal conversation.

Call me back
Contact Center Manager
IT Manager
Miscellaneous
GDPR_AGREE

GDPR
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