All needed functionality for a distinctive customer experience. When necessary, you can influence the performance of your contact center through the management portal.
Do you want to see how you can immediately adapt to current affairs?
A consultant can show you all the possibilities in 30 minutes.
Actively adapt to your customers and give them the autonomy to quickly get the desired results.
Your customer contact process is all sorted? Or do you feel like it could be better? Based on our experiences at hundreds of organisations, we've created a customer contact model. In this white paper, read about where you are at this point in time, and what you could do to be truly distinctive in the area of customer contact.Download whitepaper
Selecta uses the Online Routing Manager to make its customer contact more personal. Those customers who can be identified by their phone number automatically get put through to the right employee.View the case