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Online Contact Center

The omnichannel cloud contact center service for the uniform routing of telephony, e-mail, chat and social messaging, with an optimised interface.

Advantages:

  • Decide which channels you want to process
  • Get performance insights for the contact center
  • Easily integratable with your back office systems
  • Reduce the waiting period
  • Only pay for what you use
  • No hardware and technical management

Demo Online Contact Center

Do you want to experience the advantages of the cloud contact center environment for yourself?
A consultant can show you all the possibilities in 30 minutes.

Request a demo
Contact Center Manager
IT Manager
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Features of this Service

Get insight into incoming and outgoing customer contact thanks to the extensive real-time and historical reports and actively focus on your contact center's KPIs.

  • Telephony, e-mail, chat, and social messaging
  • Historical reports and real-time dashboard
  • Integrations for CRM and ERP systems
  • Skill-based routing
  • Outbound dialling
  • Cloud delivery model
The Customer Contact Model: The Way to Distinctive Customer Contact

The Customer Contact Model: The Way to Distinctive Customer Contact

Your customer contact process is all sorted? Or do you feel like it could be better? Based on our experiences at hundreds of organisations, we've created a customer contact model. In this white paper, read about where you are at this point in time, and what you could do to be truly distinctive in the area of customer contact.

Download whitepaper
A conversation with Knab:
Case
A conversation with Knab: 'The phone is our heartbeat'

Knab made the switch from an on-premise solution to a cloud contact center. This made their service desk more flexible and scalable, and enables them to quickly implement changes.

View the case

Want to know more about this service?

We would like to discuss the Online Contact Center with you. A consultant will contact you for an informal conversation.

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Contact Center Manager
IT Manager
Miscellaneous
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