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Online Self-Service

Available 24/7 and up to ten times cheaper than answering questions. Easily implemented in multiple channels like phone, text, and mobile apps.

Advantages:

  • Reduce calls to the contact center
  • Save 90% on your costs per contact
  • Offer 24/7 support to your customers
  • Guarantee your customers' privacy
  • Fill in customer data with fewer mistakes Call me back

Demo Online Self-Service

Do you also want to use self-service solutions for your customers?
A consultant can show you all the possibilities in 30 minutes.

Request a demo
Contact Center Manager
IT Manager
Miscellaneous
GDPR_AGREE

GDPR

Features of this Service

Use Self-Service for automatic processing of incoming calls via different channels like phone, text and mobile apps.

  • Clear Communication over Multiple Channels
  • Integrations for CRM and ERP Systems
  • Modular Construction
The Customer Contact Model: The Way to Distinctive Customer Contact

The Customer Contact Model: The Way to Distinctive Customer Contact

Your customer contact process is all sorted? Or do you feel like it could be better? Based on our experiences at hundreds of organisations, we've created a customer contact model. In this white paper, read about where you are at this point in time, and what you could do to be truly distinctive in the area of customer contact.

Download whitepaper
A conversation with the RBG:
Case
A conversation with the RBG: 'People prefer calling over reading'

The Regional Tax Group (RBG) handles a large amount of their frequently asked questions via Online Self-Service. This improves accessibility, saves costs and gives the employees time for more complicated questions.

View the case

Want to know more about this service?

We would like to discuss Online Self-Service with you. A consultant will contact you for an informal conversation.

Call me back
Contact Center Manager
IT Manager
Miscellaneous
GDPR_AGREE

GDPR
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